Plaintiff did not agree to a franchisor’s arbitration clause, so the trial court correctly denied the franchisor’s motion to compel arbitration. The arbitration clause was contained in the franchisor’s “terms and conditions of service” which were available to the plaintiff only by checking an inconspicuous link on a tablet device handed to plaintiff as she appeared for her monthly massage at the establishment of the franchisee with which she already had a monthly membership contract. Nothing in the check in screens she was asked to fill out alerted the plaintiff to the fact that she was entering into an agreement with a different party, the franchisor, or that the new agreement contained an arbitration clause. So though she clicked a button saying she agreed to the terms, it was not a sufficient indication that she was agreeing to the franchisor’s terms, including the arbitration clause.