Under McGill v. Citibank, N.A. (2017) 2 Cal.5th 945, the trial court properly denied defendant’s motion to compel arbitration because the arbitration clause forbade award of a public injunction in any forum. Contrary to the defendant’s argument, its arbitration agreement did not authorize the arbitrator to award a public injunction. It provided instead that arbitration is to be “conducted only on an individual basis and not in a class, representative or private attorney general action,” an arbitration award must be “on an individual basis,” and the arbitrator may award injunctive relief “only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.”