Doe v. Massage Envy Franchising, No. A161688, 2022 Cal. App. LEXIS 1066 (Ct. App. Dec. 29, 2022)
Plaintiff did not agree to a franchisor's arbitration clause, so the trial court correctly denied the franchisor's motion to compel arbitration. The arbitration clause was contained in the franchisor's "terms and conditions of service" which were available to the plaintiff only by checking an inconspicuous link on a tablet device handed to plaintiff as she appeared for her monthly massage… Read More