This decision affirms denial of an employer’s arbitration agreement. The arbitration agreement was procedurally unconscionable to a moderate degree because the agreement was adhesive, the circumstances under which Reddaway required Ronderos to sign the agreement involved significant oppression, and the arbitration agreement involved some surprise because the cost-splitting provision is substantively opaque. The panel also held that two of the arbitration agreement’s provisions were substantively unconscionable: (1) the one-sided filing provision, which imposes notice requirements and a one year statute of limitations only on Ronderos; and (2) the one-sided preliminary injunction carve-out, which exempts from arbitration only Reddaway’s claims for preliminary injunctive relief.