DFPI Issues Notice of Proposed Rulemaking under the CCFPL Related to Covered Persons Maintaining and Implementing Policies and Procedures for Consumer Complaints — The Obligations are Substantial
The DFPI issued a Notice of Proposed Rulemaking, the comment period for which closes on July 5, 2022. The NPR relates to obligating covered persons to implement and maintain a process for consumers to make complaints and for covered persons to respond to them. The Notice is here (PRO-03-21-Notice-of-Proposed-Rulemaking-5-17-22 and the Proposed Regulations can be found here https://dfpi.ca.gov/wp-content/uploads/sites/337/2022/05/PRO-03-21-Draft-Text-CCFPL-Complaints-5-2-22.pdf In the Statement of… Read More